Operations, Software & Customer Experience
Head of Operations at Atida Italy, with a background in logistics, customer care and WMS product delivery. Experienced in turning business needs into processes and digital solutions. Skilled in warehouse management systems, ERP integration, and process automation tools to optimize operational efficiency and enhance customer experience.
Gained hands-on experience across all areas of a hyper-growth e-commerce startup, from web marketing and customer care to operations and logistics. Developed a 360° understanding of how a fast-scaling online business works.
Developed a business plan and launched a small e-commerce platform for household appliances as part of a Master's thesis on entrepreneurship in the Web 2.0 era. Gained hands-on experience in digital business design, online marketing, and operations.
Foundational studies in economics and management principles, providing theoretical and practical knowledge for business administration.
Specialization in business administration with focus on corporate strategy and web technologies. Thesis: "Business Impact of Web 2.0 Technologies".
Specialized course in business innovation methodologies and creative problem-solving techniques for organizational development.
Certification in Six Sigma methodologies for process improvement and quality management, focusing on data-driven decision making.
Demonstrated C2 Proficient level in English, indicating mastery of the language for professional and academic contexts.