Enrico Pennacchio

Enrico
Pennacchio

HEAD OF OPERATIONS

Hi

Operations, Software & Customer Experience

Head of Operations at Atida Italy, with a background in logistics, customer care and WMS product delivery. Experienced in turning business needs into processes and digital solutions. Skilled in warehouse management systems, ERP integration, and process automation tools to optimize operational efficiency and enhance customer experience.

2021 - Presente
Napoli, Campania, Italia

Head of Operations

Head of Operations at Atida Italy, with a background in logistics, customer care and WMS product delivery. Experienced in turning business needs into processes and digital solutions. Skilled in warehouse management systems, ERP integration, and process automation tools to optimize operational efficiency and enhance customer experience.

Team Leadership Operational Strategy Process Optimization WMS Systems ERP Integration Customer Care
Logistics Expansion

New 8k sqm warehouse

Delivery Performance

85% → 96% on-time delivery

Customer Satisfaction

75% → 87% satisfaction score

Customer Care

Italy's Best Customer Service 2022-2023

2019 - 2021
Bologna, Emilia Romagna, Italia

Warehouse Management System Project Lead

Ensured timely delivery of WMS features across 4 global hubs (Bologna, Milan, Hong Kong, New York). Managed supply chain optimization projects, from design to launch, ensuring stakeholder alignment and timely delivery.

WMS Systems Business Process Improvement User Acceptance Testing Supply Chain Optimization
Team Management

10+ developers & PMs

CAPEX Investment

€2.5M WMS development

Global Reach

4 logistics hubs

2017 - 2019
Bologna, Emilia Romagna, Italia

Project Manager

Managed supply chain optimization projects, from design to launch, ensuring stakeholder alignment and timely delivery. Contributed to Dubai subsidiary launch, developing business cases and defining logistics workflows.

Project Management Lean Management Cross-functional Coordination Business Case Development
Team Management

5-person development team

CAPEX Investment

€20M new automatic warehouse

Market Expansion

Dubai subsidiary launch

2015 - 2017
YOOX
Bologna, Emilia Romagna, Italia

Innovation Coordinator

Managed a portfolio of innovation initiatives to optimize YOOX's digital supply chain, focusing on re-engineering the digital production workflow. Oversaw dedicated budget and coordinated cross-functional teams to drive efficiency and scalability.

Innovation Management Digital Supply Chain Budget Management Cross-functional Teams
OPEX Savings

€400k annual savings

2012 - 2015
YOOX
Bologna, Emilia Romagna, Italia

Business Process Specialist

Mapped current processes and implemented improvement actions to increase overall business efficiency. Collaborated with cross-functional teams to streamline workflows and reduce operational bottlenecks.

Process Mapping Business Efficiency Workflow Optimization Cross-functional Collaboration
Automation Level

30% → 70% improvement

OPEX Savings

€250k annual savings

2011 - 2012
Berlino, Germania

E-commerce Operations & Customer Experience

Gained hands-on experience across all areas of a hyper-growth e-commerce startup, from web marketing and customer care to operations and logistics. Developed a 360° understanding of how a fast-scaling online business works.

E-commerce Operations Customer Experience Web Marketing Startup Environment
2008 - 2010
CIMA SRL
Caserta, Campania, Italia

Master's Thesis Project

Developed a business plan and launched a small e-commerce platform for household appliances as part of a Master's thesis on entrepreneurship in the Web 2.0 era. Gained hands-on experience in digital business design, online marketing, and operations.

Business Plan Development E-commerce Platform Digital Business Design Online Marketing

2004 - 2007
Rome, Lazio, Italy

Bachelor's Degree in Economics and Management

Foundational studies in economics and management principles, providing theoretical and practical knowledge for business administration.

Economics Management Business Fundamentals
2008 - 2010
Rome, Lazio, Italy

Master's Degree in Business Administration - 110 cum laude

Specialization in business administration with focus on corporate strategy and web technologies. Thesis: "Business Impact of Web 2.0 Technologies".

Business Administration Web 2.0 Technologies Strategy

Design Thinking for Business Innovation

Specialized course in business innovation methodologies and creative problem-solving techniques for organizational development.

Design Thinking Innovation Problem Solving
2017
CHIARINI & ASSOCIATI
Italy

Green Belt Six Sigma Certification

Certification in Six Sigma methodologies for process improvement and quality management, focusing on data-driven decision making.

Six Sigma Process Improvement Quality Management

EF SET Certificate - 75/100 (C2 Proficient)

Demonstrated C2 Proficient level in English, indicating mastery of the language for professional and academic contexts.

English C2 Language Proficiency International Communication
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